Australia Evolves to Nationwide Next-Generation Emergency Call Handling with Comtech Solacom Technologies
Comtech Solacom’s Guardian call handling systems and solutions will manage all emergency calls for assistance in
A Triple Zero (“000”) contact center in
Together, the three Solacom Guardian-powered contact centers will handle the more than 8.9 million Triple Zero calls that are made in
“Delivering more advanced emergency call handling services is critical to improving our national public safety infrastructure and ensuring all Australians have the fastest possible access to emergency assistance when they need it most,” says the Hon Paul Fletcher, Australia’s federal minister for communications, cyber safety, and the arts. Telstra’s three Triple Zero contact centers are designed so that the first available agent at any center answers the call, no matter where the call originates.
“We take our responsibility to manage Triple Zero calls across the country very seriously,” says
Solacom Guardian call handling systems and solutions provide the most flexible multimedia call handling and management available. The full-featured, purpose-built offerings are engineered from the ground up and the inside out to provide complete, multimedia call control for any size of operation — from two-position centers to statewide or nationwide deployments. They provide all of the functionality needed to manage emergency calls in any format, collect real-time information from any source, and speed delivery of rich situational awareness data to emergency response teams.
Because Guardian solutions are designed to simplify ongoing evolution, they can be easily extended to include Guardian Text, an integrated service for Text-to-911 and Text-from-911 calls, as well as future additions of real-time texting, and Guardian Map, an interactive 3D geolocation and mapping application. To help streamline its operations and meet compliance requirements,
“We’re very proud to be partnering with
Solacom emergency call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. For more information, visit: www.solacom.com
Certain information in this press release contains statements that are forward-looking in nature and involve certain significant risks and uncertainties. Actual results could differ materially from such forward-looking information. The Company's
Michael D. Porcelain
Senior Vice President and Chief Operating Officer