Northwest Central Dispatch System Chooses Comtech for Next Generation 9-1-1
“We’re very proud to be partnering with NWCDS as it brings next-generation emergency call handling and management services to their communities,” said
The NWCDS center, covering over 170 square miles, serves a population of nearly 500,000, handling an average of 1,677 telephone calls per day and dispatching approximately 246,000 calls for service annually. The NWCDS center consists of eleven member police and fire departments.
In addition, NWCDS provides service to the various fire protection districts and is also the primary dispatch center for:
- Mutual Aid Box Alarm System (“MABAS”) Division 1
- Illinois Law Enforcement Alarm System (“ILEAS”)
Illinois Telecommunicator Emergency Response Taskforce(“IL-TERT”)
Northern IllinoisPolice Alarm System (“NIPAS”)
NWCDS will receive Guardian Intelligent 9-1-1 Workstations (“IWS”), extremely powerful next generation 9-1-1 call taking positions designed to maximize the effectiveness of call taking. The intuitive user interface allows Call Takers to quickly assess, prioritize and handle landline, wireless and VoIP calls. Call Takers can quickly create conferences, transfer calls, determine the location of wireless callers and recall recently recorded conversations.
The Guardian IWS is also engineered to be future proof so that next generation capabilities such as Text-to-911, or exchanging video, photos and data with Call Takers or first responders, can be supported as they become standardized and available to the public. In addition, the system is designed to easily become part of a statewide Emergency Service IP Network once it becomes available.
Solacom emergency call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. For more information, visit: www.solacom.com.
Certain information in this press release contains statements that are forward-looking in nature and involve certain significant risks and uncertainties. Actual results could differ materially from such forward-looking information. The Company's
Michael D. Porcelain, President and Chief Operating Officer